Terms and Conditions for Chaelas Cosmetics

We are a cake making and baking services in South London, we cater for all occasions, feel free to contact us on how we can help you. We cater for all events including wedding, parties and corporate orders as well as personal orders. Please note all custom orders needs to be booked in advance in order to give us time to prepare your order before your event time date. Please note we only do delivery within the UK however minimum of £30 orders needs to be made on the website plus £5 delivery fee. You can also do collection within South East London area of business postcode.

You can put in your custom orders and pay for cab/uber to your door step, charges will depends on your area post code. All orders above £30 needs to be made on the website any other amount below £30 you should contact us by telephone and we will make alternative arrangements to get the food to you.

When ordering items from Chaelas Cosmetics you agree to our shipping policy. The address provided is where the order will be sent to. Any mistakes made to the address cannot be changed after the confirmation email has been received. Therefore, we are unable to issue a refund as Chaelas Cosmetics cannot be held accountable for these mistakes.

Please note, make sure you read carefully information on all products especially lipglosses, lashes and bonnet. 


We do not offer a refund for any lost packages as we are not responsible for postage issues. We do not offer refund on the following products due to health and safety reasons and for hygiene purposes such as lip-glosses, eyelashes and bonnets. However we can offer exchanged if the products is damaged or packaging is incorrect when shipped to you within 14 days after purchased. Please email us before asking for exchange at contact@chaelascosmetics.com, once product is received back, we will inspect product and make a decision as to whether or not you are entitled for exchange or not.


Exchange can be applied for the same product or similar items on our website, if that product is not available on the website at that present moment you will have to wait within reasonable time frame and we will notify you when product is back in stock on the website.

Contact us first before making a request for refund or exchange, we will only acknowledge your request once product is received, reviewed and fit for purpose. We also offer exchange if the product is at fault or damaged before they gets to you.

Exchange needs to be made within 14 days after purchased and keep record to show proof of purchase.

Once your request is reviewed and granted you can send the product back to..

Chaelas Cosmetics
152-160 City Road
Kemp House

Standard Shipping 

Standard shipping is an affordable option for customers who don’t mind a small wait. This does not include a tracking number. All orders will be ship within 3-5 business days after purchase within the UK. We are currently not doing international shipping to other countries however we will in the near future.


Costs of shipping will vary depending on the item purchased. Please note that business days do not includes weekends or public holidays.

United Kingdom:

Standard UK: 3-5 business days

Less than £50 worth of order you pay £3.99 for shipping and above £50 you get free shipping in the UK.


Due to issues with the COVID-19 outbreak, our processing time & SHIPPING TIME MAY BE A BIT SLOWER. This can be anywhere from a few days to a month. We’re sorry for any inconvenience caused, but this is out of our control.

For questions or more information don’t hesitate to email us on: contact@chaelascosmetics.com